Instructor: Allan Cutler
Length of Course: 2 days
Description: This highly interactive workshop will provide participants with the basic knowledge and techniques necessary to facilitate small groups through experiential learning.
Workshop Content:
What is mediation?
- The Third Party Neutral
- Mediation Methodologies
- Process vs Content
Pre Event Planning – Getting Ready
- Planning the Event
- Establishing Client Expectation
- Identifying Participant Objectives
- Planning the Environment
- Engaging Participants Before the Event
During the Event
- Opening the Event
- Mediation Skills
- delivering clear instructions
- neutral questioning
- gathering responses
- documenting responses
- focusing on outcomes and reaching agreement
- Closing the Event
- reviewing mediation results
- planning next steps if required
- evaluating the event
You Will Learn How To:
- apply the principles of facilitation
- ask the right questions before and during the event
- apply key facilitation techniques and processes
- open, manage and close results oriented meetings and discussions
- facilitate difficult situations and resolve problem meeting behaviour
During the Workshop You Will:
- practice and receive feedback from an experienced facilitator and learning peers
- practice skills in a safe environment
- develop your own facilitation practice guide with templates, worksheets and list of resources for use after the workshop
Who Should Attend:
Anyone interested in developing skills and techniques to lead meetings and business discussion:
- team leaders and managers at any level who run meetings
- project managers
- internal consultants and human resource specialists
- business analysts